Refund policy

Refunds to the original payment method are made only for items that arrive damaged, faulty or incorrect and cannot be repaired or remade, for cancellations within 24 hours, and for orders we decline or cancel; Cash on Delivery refunds are sent by bank or UPI transfer. Approved preference returns are issued as store credit, valid for 6 months from the date of issue, redeemable only on tusnistudio.com.

Cancellations

Orders can be cancelled only within 24 hours of placing the order. Once this window passes, the order enters production and cannot be cancelled. Approved cancellations are refunded within 14 business days.

Shipping Charges

A flat courier charge of ₹300 applies on all orders shipped within India.

How to Report a Damaged Item

Email us at care@tusnistudio.com within 48 hours of delivery, with your order number, photos of the damage, an unboxing video, and a brief description. We'll confirm next steps once reviewed.

What's Not Eligible for Return or Exchange

  • Refunds for change of mind, size, or style

  • Customised or altered pieces

  • Items without original tags/packaging.

  • Sale item.

How to raise a request 

  1. Write to care@tusnistudio.com within 7 days of delivery (within 48 hours for damaged or incorrect items). 

  1. Include your order number, the piece, and what you would like — an exchange, credit, or a repair, remake or refund for a damaged item. 

  1. For anything damaged or incorrect, attach photographs and an unboxing video. It helps us understand what happened and put it right faster. 

  1. We respond within two business days with a return authorisation and return instructions, including pickup details where the fault is ours. 

Please do not send a piece back before you hear from us — unauthorised returns cannot be processed. 

 

Shipping the piece back 

If the fault is ours — damage, a defect, the wrong item — we arrange and pay for the pickup, and the risk of loss stays with us. 

If it is a size exchange or a change of preference, you arrange return shipping using a tracked service, and we send the remade or replacement piece back to you free of charge. We cannot take responsibility for a parcel you ship that does not reach us. 

Timelines 

Once your returned piece reaches us, we inspect it within 3 business days. 

An exchange is then made fresh, which takes the usual 11–12 business days, plus delivery. 

Store credit is issued within 3 business days of inspection. 

A refund, where applicable, is issued within 14 business days of approval. 

 

Questions about any of this: care@tusnistudio.com.