Returns & Exchanges

Our approach 

Every Tusni piece is made after you order it — cut, printed and stitched for one person. 

That is why we cannot offer open returns the way a brand shipping from a warehouse can. What we can do is make sure you end up with a piece that fits, and stand behind our own work when something goes wrong. 

Here is exactly what that means. 

What we offer 

A size exchange. If the piece does not fit, we will remake it in the correct size. Raise the request within 7 days of delivery. 

Store credit. If you would prefer a different piece, we will issue credit for the full value, valid for 6 months across anything on the site. 

Repair, remake or refund. If your piece arrives damaged, faulty, or is not what you ordered, we will repair or remake it. If that is not possible, we will refund you in full. This is our error, and you should not carry any part of the cost of it. Please report it within 48 hours of delivery, with photos and an unboxing video. 

What we are not able to offer 

  • A refund for a change of mind, once the 24 hour cancellation window has passed and your fabric has been cut. 

  • A return or exchange on a piece altered to your custom measurements. 

  • A return on a piece that has been worn, washed, altered, or has had its tags removed. 

  • An exchange requested more than 7 days after delivery, or a damage or wrong-item claim reported more than 48 hours after delivery. 

Expected variations in a hand-originated print — differences in line weight, colour density, or the placement of a motif — are not considered faults. They are the point. Our FAQ explains this more fully. 

Condition 

To be exchanged, a piece must reach us unworn, unwashed, unaltered, with all tags attached and in its original packaging.


Questions about any of this: care@tusnistudio.com.